Medical Office Assistant | Front Desk | Iredell Carolina Specialty | FT

About the role

This position is responsible for the efficient management of front office operations within a medical practice, ensuring a positive experience for patients and accurate administrative support for the practice.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Schedule and confirm patient appointments in accordance with practice guidelines.
• Register patients by verifying and updating demographic, insurance, and contact information.
• Collect copays, reconcile cash drawers, and prepare daily deposits.
• Answer phones, return messages, and route calls appropriately.
• Maintain front office inventory and notify appropriate staff of supply needs.
• Ensure outgoing and incoming referrals are processed and followed through to completion.
• Scan and upload documents into electronic medical records (EMR).
• Process EMR and PHI requests in a timely and compliant manner.
• Message clinical and non-clinical staff through EMR system.
• Maintain confidentiality and uphold HIPAA compliance.
• Attend staff meetings and adhere to Iredell Health System and IPN policies.
• Maintain a clean, organized, and professional front office and waiting area.
• Support additional administrative tasks as directed.

Requirements

• High school diploma or GED required.
• One year of clerical experience in a medical office preferred.
• Knowledge of Microsoft Office (Word, Excel), general office equipment, and practice software platforms.
• Basic understanding of medical terminology.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively under pressure.
• Certified Medical Administrative Assistant (CMAA) preferred.
• BLS certification (within 30 days of hire).
• Experience with EMR and PM Systems.
• Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
• Must be able to pass FIT test as required for the position.

Schedule

Monday–Thursday 8:00 AM–5:00 PM; Friday 8:00 AM–2:00 PM

Location

Iredell Carolina Specialty, Old Mocksville Road, Statesville, NC