Medical Office Assistant (F)

About the Role

Aids the provider in delivering quality patient care tailored to the age of the patient population served in the practice. Ensures care is provided efficiently and safely, adhering to the office's standard of care and protocols.

Responsibilities

• Routinely assists provider with patient exams and prepares exam rooms for specific procedures.
• Accurately maintains log books and monitors pharmaceutical sample cabinets for expired items.
• Maintains patient medical records by verifying patient information (e.g., last name, address, insurance, guarantor) at each visit, filing/scanning documents, and providing new patients with registration forms.
• Notifies patients of normal test results, returns patient phone calls, and schedules testing, procedures, and referral appointments.
• Collects clinical information by interviewing patients, preparing reports for provider review, and documenting information from external sources (e.g., agencies, referring providers, hospitals).
• Ensures patient confidentiality and releases information only with appropriate consent.
• Performs clinical duties, including obtaining vital signs, collecting/processing specimens, and performing phlebotomy (if trained and competent).
• Maintains exam rooms by cleaning, stocking supplies, and preparing instruments for sterilization.
• Schedules, reschedules, and cancels patient appointments as needed.
• Processes incoming phone calls, directs calls appropriately, and takes accurate messages.
• Assists in billing by collecting/posting payments, balancing cash drawers, preparing superbills, updating patient financial/demographic information, and entering charges.
• Works in a constant state of alertness and safety.
• Performs other assigned duties.

Requirements

• High School diploma/GED or 10 years of relevant work experience.
• One year of experience in a related role.
• Basic Life Support Healthcare Provider (BLS HCP) certification required within 90 days of employment; other resuscitation certifications may be required.

Physical Requirements

• Constant standing and walking.
• Frequent use of hearing/speech for communication and distinguishing sounds (e.g., alarms, machinery).
• Frequent lifting/carrying/pushing/pulling objects weighing 0–25 lbs.
• Frequent reaching, gripping, keyboard use, and data entry.
• Frequent near/far vision and color identification.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting, and repetitive movements.
• Occasional vision for judging distances/spatial relationships.
• Occasional lifting/carrying/pushing/pulling objects weighing 25–50 lbs.
• Occasional lifting/moving of patients.
• Occasional use of smell to detect odors.
• Occasional driving.

Benefits

• Paid Parental Leave: One week of paid leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: Instant access to earned, unpaid base pay via DailyPay (fees may apply).
• Upfront Tuition Coverage: Tuition coverage through FlexPath Funded for eligible team members.

Worker Type: PRN (Variable Shift)
Department: WRO Clinical Resource Staff
Scheduled Weekly Hours: 0