Medical Office Assistant, Clinic - Family Medicine

About the role

In a clinic setting, aids the provider in providing quality patient care specific to the age of the patient population served in the practice. Ensures that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol. This position is in the Family Medicine department (West FM) as a regular employee.

Responsibilities

• Routinely assists provider with patient exams and prepares exam rooms for specific procedures
• Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items
• Maintains patient medical records by verifying patient information at each visit (last name, address, insurance information, guarantor), filing/scanning all documents into the correct patient's medical record in the proper location, and providing new patients with required registration forms
• Aids in patient care by notifying patients of normal test results, returning patient phone calls, and scheduling patients for testing, procedures, and referral appointments in a timely manner
• Collects clinical information by interviewing patients at each visit and recording in medical records, preparing reports for provider review, and collecting clinical information from agencies, referring providers, and hospital departments with proper documentation
• Services patients by supplying correct information to insurance companies, maintaining confidentiality of patient information at all times, and releasing patient information only with appropriate consent
• Performs clinical duties including obtaining and documenting vital signs, collecting and processing specimens, and performing phlebotomy as indicated by training and competency completion
• Maintains exam rooms by cleaning and stocking as necessary, ordering supplies, and preparing non-disposable instruments for sterilization
• Schedules patient appointments, reschedules, and cancels appointments as necessary
• Processes incoming phone calls by answering promptly and directing calls to appropriate personnel, taking accurate messages, and delivering messages or tasks to appropriate persons
• Assists in the billing process by collecting and posting payments for services, balancing cash drawer daily, preparing superbills with proper information prior to appointments, updating financial and personal information at each visit, entering correct insurance and demographic information at each visit, and entering hospital and office charges when applicable
• Works in a constant state of alertness and safe manner
• Performs other duties as assigned

Qualifications

• High School diploma/GED or 10 years of work experience
• One year of experience
• Basic Life Support Healthcare Provider (BLS HCP) certification required within 90 days of employment; other resuscitation certifications may be required dependent on department

Physical requirements

• Constant standing and walking
• Frequent use of hearing and speech for oral communication
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs
• Frequent reaching, gripping, and keyboard use/data entry
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors
• Occasional bending, stooping, crawling, kneeling, sitting, squatting, and repetitive foot/leg and hand/arm movements
• Occasional use of vision to judge distances and spatial relationships
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs
• Occasional lifting/moving patients
• Occasional use of smell to detect/recognize odors
• Occasional driving

Schedule

20 hours per week, day shift only. No nights, weekends, or holidays.