Medical Office Assistant (Bronx)

About the role

This role is in a Community Health clinical site setting; working on a team of committed professionals supporting Physicians, Nurse Practitioners and Nurses, while also providing patient care and administrative duties necessary to deliver quality patient care to a diverse and vulnerable population. This employee will work as part of the PCMH team.

Responsibilities

• Provide full-cycle appointment management for clinic site (patient follow-up and drop-in appointments, specialty services and testing) to optimize clinic patient hours.
• Document all services in eClinical Works (EMR) system.
• Manage all front office tasks including basic intake and collection of patient demographics, insurance information, privacy practice forms, its collection and management, faxing, and filing.
• Referral coordination with patient contact for date of appointment.
• Insurance verification on all patients requesting a visit.
• Ensure all registration information is completed and updated accurately at the time of each appointment.
• Responsible for printing pre-visit planning in preparation for huddle.
• Follow all Federal, State and City regulations and guidelines regarding medical clinic operations.
• Responsible for understanding CFH’s Medical Clinic Policy and Procedures.
• Assist in taking medical histories, vital signs, recording height and weight at Nurse Manager/Provider request.
• Perform phlebotomy and collect lab specimens, as requested, using appropriate protocols, such as infection control. Log information into EMR/vendor system, label, and route lab specimens according to standard procedure.
• Ensure that results are received on all lab specimens submitted.
• Maintain order and cleanliness of examination rooms.
• Ensure medical supplies are maintained and reordered.
• Dispose of expired supplies according to procedures.
• Perform equipment checks and complete required logs; which may include refrigerator logs, eyewash logs, sample medication logs, AED, and other required checks/logs.
• Liaise with laboratory and pharmacies as directed by provider and Nurse Manager.
• Perform monthly NYSDOH Article 28 policy walkthroughs.
• Submit work orders as indicated upon completion of Article 28 walkthrough.
• Assist with change of simple dressings, check urine for glucose and ketones and other tests as directed by Nurse Managers and provider staff.
• Perform EKG exams.
• Point-of-care testing as directed by the provider (HIV, Hep C, additional CLIA waived tests).
• Perform all required point of care proficiency tests.
• Perform lot specific Quality Assurance checks and log all results on all point of care testing.
• Report issues or challenges to provider(s), Nurse Managers and Director of Practice Management.

Qualifications

Education

• AA degree preferred
• High School Diploma required
• Medical Assistant certification
• Basic Life Support Certificate required

Experience

• 1–2 years of experience as MA with medical office experience preferred

Skills & Abilities

• Ability to communicate effectively with multicultural and language-deficit patients
• Effective interpersonal and communication skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Excellent telephone etiquette
• Bilingual Spanish preferred
• Experience using eClinicalWorks is a plus

Pay

$25.46 per hour