Medical Office Assistant

Position Summary

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Key Results Areas (KRAs)

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the department's approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patients' availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check-in/out patients, receive and scan patient paperwork, and respond to/resolve tasks in both NextGen (PM and EHR) systems.
• Assist both the patient and clinical staff by organizing and distributing information needed for patient care, provide PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care.
• Financially secure each visit by managing payments and batches, collecting and communicating patient balances, estimates and/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information onto patient medical records.
• Conduct general MOA duties such as pre-certs and authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies

Knowledge of the following:

• Medical terminology
• Application of medical chart requirements
• HIPAA regulations
• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Education And Experience

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in healthcare or customer service setting Required
• Specific specialty area Preferred but not Required
• Experience using Epic system strongly Preferred