Medical Office Administrator

SAS · Cary, NC · Yesterday

HybridFull-time

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About The Role

The SAS Health Care Center (HCC) is looking for a Medical Office Administrator to join our team. Since 1984, the HCC has delivered high-quality healthcare for all age groups, from newborns to geriatrics, including managing complex chronic conditions, treating acute illnesses or injuries, and administering routine immunizations. This role provides administrative support to the HCC using medical terminology, phone triage, emergency response, and medical office procedures.

Responsibilities

Greet and direct patients, inform nursing staff of patient arrivals, and update patient demographic information.
Handle daily patient and provider correspondence, including incoming patient portal appointment requests.
Schedule patient appointments, including specialty and follow-up visits, for a group of multidisciplinary providers.
Manage incoming calls with an understanding of basic triage and sound judgment, recognizing emergencies or situations requiring clinical staff.
Handle multiple phone lines and issues concurrently.
Accurately record and route messages to the correct staff using an electronic health record.
Answer questions based on HCC policies, procedures, and operations, referring when beyond expertise.
Verify SAS health plan coverage/insurance codes for individuals requesting appointments.
Perform other duties as assigned.
Embrace curiosity, passion, authenticity, and accountability as core values.

Requirements

High school diploma or equivalent; coursework related to medical office administration is preferred.
Typically requires four years of recent medical office experience in a primary care setting, including handling a large volume of patient phone calls and determining priority.
Equivalent combination of related education, training, and experience may be considered.

Skills

Collaboration: Work cooperatively with others to achieve team goals.
Adaptability: Maintain effectiveness amid major changes in work responsibilities or environment.
Decision Making: Identify and understand problems, gather and analyze information, and make timely decisions.
Knowledge of medical office procedures.
Excellent communication skills and telephone manner.
Strong administrative skills, including correct grammar and spelling.
Ability to handle multiple phone calls, including emergencies, and determine priority for scheduling.
Previous experience with Microsoft Outlook and Teams preferred.

Benefits

Comprehensive medical, prescription, dental, and vision plans with multiple options, including:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account (HSA) with a SAS contribution (no access to on-site health care center).
Free on-site Health Care Center (HQ) and pharmacy for employees and family members enrolled in the PPO plan; prescriptions shipped at no additional charge for remote employees.
Industry-leading 401k plan.
Tuition Assistance Program and resources for professional development.
Generous time off, including vacation, paid holidays, and a U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave, and unlimited paid sick days.
Generous childcare benefits for all full-time employees.