Medical Office Administrator

About the role

Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania. This is a full-time, in-person position designed for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking for a long-term career with opportunities for advancement.

Primary Responsibilities

• Welcome patients, visitors, and providers with professionalism and compassion
• Answer multi-line telephone system
• Schedule appointments and manage provider calendars
• Verify insurance eligibility and obtain authorizations
• Collect co-payments and patient balances
• Collapse patient records within the electronic medical record (eClinicalWorks experience preferred)
• Respond promptly to patient questions and requests
• Deliver a concierge-level patient experience

Office Administration

• Coordinate daily office operations and workflow
• Maintain organized, efficient, and professional workspaces
• Assist with provider scheduling and office coordination
• Monitor supplies and order office inventory
• Affiliate with reporting, spreadsheets, and administrative projects
• Collapse communication among providers, patients and leadership
• Identify workflow improvements and assist with implementing new processes
• Support practice growth initiatives and special projects

Requirements

• Medical office experience or Medical Assistant education, certification, or equivalent healthcare experience
• Minimum three years of customer service or healthcare office experience preferred
• Outstanding communication and interpersonal skills
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Professional appearance and demeanor
• Dependable attendance and punctuality
• Ability to work independently while collaborating effectively with a team
• Proficiency with Microsoft Office and general computer systems

Preferred Experience

• In behavioral health, psychiatry, primary care, or another outpatient medical practice
• Experience with eClinicalWorks (eCW) or another electronic medical record system
• Insurance verification and prior authorization experience
• Medical terminology knowledge
• Supervisory or leadership experience
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field