Medical Member Services Representative (Onsite - Charlotte, NC) - 2nd Shift Schedule!

About the role

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:Identifying consumer payment plansUtilizing call scripts providedSetting up consumer payments over the phoneDocumenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Requirements

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Qualifications

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalate

Skills

• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills

Benefits

• Comprehensive paid training (4 weeks)
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Pay

$16 - $18 per hour base + $2 per hour shift differential

Schedule

10am - 7pm Eastern Time Zone, Monday – Friday