Medical Management - Intake Coordinator 145-1032

Job Summary

This non-clinical position supports the department by performing a broad range of clerical duties.

Key Responsibilities

• Prepares correspondence to members, providers, and facilities.
• Provides follow up with providers and members as needed.
• Reviews service requests for completeness of information.
• Enters information into the database, compiles data and runs reports.
• Receives telephone calls, answers non-clinical questions and takes information, or refers callers to appropriate parties.
• Investigates and researches calls from members, physician offices, ancillary vendors, and facilities to facilitate the authorization process.

Qualifications

• Possess strong oral and written communication skills.
• Successful completion of Health Care Sanctions background check.
• Able to reason logically and use good judgment when interpreting materials or situations.
• Able to organize time effectively and set priorities.
• Basic knowledge of medical terminology.
• Proficient in Microsoft applications.

Education/Experience

• High School Diploma or equivalent.
• Two years related work experience in medical, insurance or doctor’s office environment preferred.
• Successful completion of college level education in health-related field may be applied in lieu of work experience.