Medical Interpreter II - Spanish or Dine

Responsibilities

• Interprets over the phone or video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance.
• Follows policies & procedures including the ethical codes that protect the confidentiality of information.
• Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information.
• Sets up and coordinates written translation projects as assigned.
• Supports the program daily operations.
• Serves as a role model and mentor to fellow interpreters.
• Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
• Communicates and distributes program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
• Reports risk and patient safety concerns to team leaders and manager in a timely manner.
• Supports the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.
• Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics.
• Works under pressure and remains calm and polite in difficult provider/patient situations.
• Identifies and addresses learning needs through in-service attendance, reading and other education opportunities.
• Maintains punctuality and availability during scheduled work hours.
• Performs other related job duties as assigned.

Qualifications

• High School Diploma, Associates Degree preferred.
• 3 years of healthcare interpretation experience.
• Fluency in oral and written English and Spanish or Dine language required.
• National certification by the National Board of Certification for Medical Interpreters (NBCMI) or Certification Commission for Healthcare Interpreters (CCHI) for Spanish or CORE or HUB certification for Dine.
• Training experience required, medical interpreter training experience, preferred.
• Valid NM Drivers license.
• Operational knowledge of medical interpreter standards of practice and code of ethics.