Medical Interpreter 2, Spanish

About the role

The Medical Interpreter 2 position provides concise, objective, and accurate interpretation for Limited English Proficient (LEP) patients throughout UCSF Health in person, by video, and by telephone in the following languages: English and Spanish, Chinese (both Cantonese and Mandarin), Russian, or Vietnamese. Under the direction and operational oversight of the departmental management team, interpreters perform translations and utilize technology and tools provided by UCSF Health for document translations. They also shadow and orient new medical interpreters and participate in staff, provider, and patient educational opportunities.

Responsibilities

• Interprets messages accurately and completely.
• Preserve the therapeutic relationship between patient, providers, and caregivers during interactions.
• Provide cultural brokerage and advocate appropriately in accordance with medical center policies and medical interpreter ethics and standards.
• Manage conflicts and promote positive outcomes using independent thought processing, critical thinking, and good resolution measures.
• Demonstrate flexibility, adaptability, and critical thinking skills to respond to dynamic situations.
• Maintain effective and open communication and demonstrate a collaborative and team-centered approach with UCSF Health colleagues.
• Comply with all UCSF Health policies and procedures, including regulatory policies and protocols relevant to the role of a medical interpreter.
• Exercise courtesy and maintain a positive level of service with patients, staff, and clinical teams.

Requirements

• 5+ years of experience as a Medical Interpreter in an academic or clinical institution.
• Active national certification for healthcare interpreting (CCHI or NBCMI).
• Fluent in spoken English and Spanish with proficient reading and writing skills in these languages.
• Extensive knowledge of medical terminology in source and target language(s); intermediate-to-advanced knowledge of human anatomy and systemic physiology.
• Maintain active national certification with required continuing education units.
• Passing score on one or both nationally recognized certification tests (Certification Commission for Healthcare Interpreters [CCHI] or National Board of Certification for Medical Interpreters [NBCMI]).
• Excellent verbal and written communication skills and the ability to exercise sensitivity and patience during interactions with patients, caregivers, families, and clinical staff.
• Ability to work independently with minimal supervision.
• Efficiency in a complex, multi-faceted, and fast-paced setting.

Qualifications

• Qualified applicants must obtain a passing score for both interpreting and translation skill assessments administered by UCSF Interpreting Services and/or approved third party before being considered for an interview.

Skills

• Extensive knowledge of UCSF Health policies, procedures, and protocols.
• Experience with remote interpreting technology.
• Experience with translation memory software provided by UCSF Health.
• Familiarity with Zoom video conference software’s simultaneous interpreting functionality or other industry-related technology.
• Proven competency in additional languages not listed above.

Benefits

Not specified.

Pay

Final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range is dependent on a number of factors including work experience and internal equity within this position classification at UCSF.

Schedule

Not specified.