Medical Intake Coordinator - Mayo Behavioral Health

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About Us

Mayo Behavioral Health Services is a CARF-accredited outpatient addiction and mental health center in Baton Rouge providing intensive outpatient, outpatient, and sober living programs rooted in community. The clinic is Medicare-enrolled and located at 1120 Government Street, serving Baton Rouge and surrounding parishes. Brookhaven Structured Living, a sober home, offers safe community housing to support long-term recovery. The organization is led by CEO Brittney Bell Mayo with a mission to improve every life touched.

Responsibilities

• Greet and assist patients in person, by phone, or electronically
• Collect and verify patient demographics, insurance information, and medical history
• Schedule, confirm, and reschedule appointments as needed
• Register new patients and update existing patient records in the electronic medical record (EMR) system
• Verify insurance eligibility and obtain necessary authorizations or referrals
• Explain intake forms, consent documents, and office policies to patients
• Ensure all required documentation is complete before appointments
• Answer patient questions and direct them to the appropriate department when necessary
• Coordinate communication between patients, providers, and clinical staff
• Maintain confidentiality and comply with HIPAA and other privacy regulations
• Process incoming referrals and medical records
• Monitor appointment schedules to minimize delays and improve patient flow

Requirements

• High school diploma or GED required; Associate's degree in Healthcare Administration, Medical Assisting, or a related field preferred
• Minimum of 1–2 years of experience in a medical office, healthcare, or customer service environment preferred
• Experience with electronic medical records (EMR/EHR) systems
• Excellent communication, interpersonal, and customer service skills

Pay

$55K/yr - $70K/yr