Medical Insurance Collector

This Work from Home position requires that you live and perform the duties within 60 miles of an HCA Healthcare Hospital (locations include FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

About the role

As a Medical Insurance Collector, you will perform account follow-up and resolution of insurance and patient receivables. HCA Healthcare has committed up to $300 million in programs to support team members over three years.

Responsibilities

• Work insurance pools and contact insurance companies to resolve claims not paid in a timely manner.
• Review EOBs, remits, and payer correspondence; perform account follow-up and escalate identified issues to expedite claim resolution.
• Identify problem accounts and escalate as appropriate.
• Maintain compliance with pool completion requirements and productivity/QA standards.
• Document actions taken on patient accounts.
• Work with patients and guarantors to resolve payer requests and discrepancies, promptly resolving pending claims.

Requirements

• Minimum of 1-year related experience required, preferably in healthcare (relevant education may substitute).
• Previous experience with Insurance Follow-Up is preferred.
• High-speed internet with 25 MB download and 15 MB upload (WiFi not permitted).
• Ability to work uninterrupted for the duration of your shift (excluding breaks/lunch).

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan and flexible spending accounts.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto/home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.