Medical Insurance Collector

This is a work-from-home position that requires you to live and perform duties within 60 miles of an HCA Healthcare Hospital (locations include FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

About the role

The Healthcare Insurance Collector is responsible for performing account follow-up and resolution of insurance and patient receivables. HCA Healthcare has committed up to $300 million in programs to support team members over the course of three years.

Responsibilities

• Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner.
• Review EOB’s, remits, and payer correspondence while performing account follow-up; escalate identified issues to expedite claim resolution.
• Identify problem accounts and escalate as appropriate.
• Maintain compliance with pool completion requirements.
• Maintain required productivity and QA standards.
• Document actions taken on the account in the patient account record.
• Work with patients and guarantors to resolve payer requests and discrepancies, promptly resolving pending claims.

Requirements

• Minimum of 1-year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
• Previous experience with Insurance Follow-Up is preferred.
• High-speed internet with 25 MB download and 15 MB upload (WiFi is not permitted).
• Ability to work uninterrupted for the duration of your shift (excluding breaks/lunch).

Pay

Hourly wage estimate: $15.46 - $23.19. The displayed range represents the typical wage for candidates hired. Actual salary may vary based on skills, experience, and comparison to existing employees in the role.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan.
• Flexible spending accounts and preferred banking partnerships.
• Retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.