Medical Insurance Collector

Hourly wage estimate: $15.46 - $23.19 per hour. Factors such as skills, experience, and comparison to other employees in this role may influence the actual salary. The typical candidate is hired below the midpoint of the range.

About the role

This work-from-home position requires you to live and perform duties within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Join an organization committed to delivering respectful, compassionate care, where colleagues are trusted and valued members of the healthcare team.

Responsibilities

• Work insurance pools and contact insurance companies to resolve claims not paid in a timely manner.
• Review EOBs, remits, and payer correspondence while performing account follow-up; escalate identified issues to expedite claim resolution.
• Identify problem accounts and escalate as appropriate.
• Maintain compliance with pool completion requirements and productivity/QA standards.
• Document actions taken on patient accounts in the account record.
• Work with patients and guarantors to resolve payer requests and discrepancies, promptly resolving pending claims.

Requirements

• Minimum of 1 year of related experience required, preferably in healthcare (relevant education may substitute experience).
• Previous experience with insurance follow-up is preferred.
• High-speed internet with 25 MB download and 15 MB upload required (WiFi not permitted).
• Ability to work uninterrupted for the duration of your shift (excluding breaks/lunch).

Benefits

Parallon offers a total rewards package supporting health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Retirement savings resources: 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits: fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.