Medical Information Specialist - Life Science Graduate

About the role

The Medical Information Specialist (MIS) position at ProPharma is part of the ProPharma Medical Information Contact Center. This role follows all relevant regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Responsibilities

• Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma's pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and practices.
• Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs), and client Working Practices (WPs).
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
• Logs all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
• Provides after-hours coverage on a rotated basis subject to business requirements.
• Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company’s health and safety policies.
• Assists with writing custom medical information responses utilizing this data.
• Performs other activities as assigned by the Manager.

Requirements

• Life science degree
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role. English language proficiency. Japan-based roles only: TOEIC 800
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to learn, take instruction, and apply to daily operations/tasks.
• Receptive to constructive feedback and able to take responsibility for work allocated.
• Self-motivating. Ability to demonstrate initiative and internal drive.
• Willingness to seek out additional workload projects.
• Effectively works independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system.
• Aptitude to learn other computer systems including inquiry handling database.

Qualifications

Qualified candidates must have:

• Life science degree
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
• Ability to write in a fluent and grammatically correct manner in the target language for the role. English language proficiency. Japan-based roles only: TOEIC 800
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to learn, take instruction, and apply to daily operations/tasks.
• Receptive to constructive feedback and able to take responsibility for work allocated.
• Self-motivating. Ability to demonstrate initiative and internal drive.
• Willingness to seek out additional workload projects.
• Effectively works independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system.
• Aptitude to learn other computer systems including inquiry handling database.

SkillsLife science degree

Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.

Ability to write in a fluent and grammatically correct manner in the target language for the role. English language proficiency. Japan-based roles only: TOEIC 800

Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.

Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.

Proactive with demonstrative ability to independently identify problems and suggest effective solutions.

Ability to learn, take instruction, and apply to daily operations/tasks.

Receptive to constructive feedback and able to take responsibility for work allocated.

Self-motivating. Ability to demonstrate initiative and internal drive.

Willingness to seek out additional workload projects.

Effectively works independently and as part of a team.

Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system.

Aptitude to learn other computer systems including inquiry handling database.

Benefits

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.