Medical Imaging Field Service Engineer - Amarillo, TX

About the role

Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.

Location and schedule

Service Area – Amarillo, TX.

Shift: Monday – Friday, 8 a.m. to 5 p.m.

Responsibilities

• Service AX/XP/MR/CT imaging equipment in the Amarillo, TX area.
• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate training of operators to ensure optimal system performance and superior customer satisfaction.
• Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Ensure tool and test‑equipment expiration dates are managed; avoid using overdue calibration equipment and document usage on eFSR.
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers; perform necessary administrative duties accurately.
• Provide mentoring to other Customer Service Engineers on competencies and responsibilities.

Requirements

• Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
• 3‑5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Proficiency with tools and service test equipment; ability to work both independently and within a team.
• Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
• Ability to read and understand installation, set‑up, repair, troubleshooting documents, schematics, block diagrams, and functional descriptions.
• Valid driver’s license with a good driving record; ability to drive independently day and night.
• Strong customer service and communication skills.
• Knowledge and experience performing service, preventative maintenance, and modifications on medical imaging equipment.
• Ability to establish and maintain business relationships and perform administrative duties accurately.

Physical requirements

• Lift up to 50 lb (floor to above waist/head).
• Walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, and high‑reach tasks.
• Fine grasping manipulation and good vision.
• Ability to work alone.
• Must comply with fleet safety policy and maintain a valid driver’s license and clean driving record.

Pay

Base Pay Range: $58,240 – $80,080. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time