Medical Imaging Field Engineer - MR/CT/AX - Jacksonville, FL

Join us in pioneering breakthroughs in healthcare for everyone, everywhere—sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.

About the role

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment in the Jacksonville, FL area. After onboarding and training, the shift for this role is Monday through Friday, 8 AM to 5 PM.

Responsibilities

• Service CT/MR/AX equipment in the Jacksonville, FL area (engineer level based on prior experience).
• Install, troubleshoot, repair, and perform preventative maintenance on all Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision.
• Deliver timely and effective repairs, and train operators to ensure optimal system performance and superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Ensure all tool and test equipment expiration dates are managed; no overdue calibration equipment is used or maintained in the field. Document tool and test usage on eFSR.
• Manage company assets, including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Provide mentoring to other Field Engineers on all competencies and responsibilities.

Requirements

• Minimum high school diploma; technical Associate Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Ability to locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
• 5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, and a good driving record.

Skills

• Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability to establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.

Physical Requirements

• Lifting 50 lbs (floor to above waist/head).
• Walking, ladder/step stool climbing, bending, twisting, sitting, squatting, standing, and high-reach work.
• Fine grasping manipulation, good vision, and ability to work alone.

Pay

The base pay range for this position is $67,550 - $92,884. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission-eligible position, commission eligibility will be in accordance with the Company’s plan, based on individual and/or company performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

We are a team of more than 72,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they face. Our portfolio is crucial for clinical decision-making and treatment pathways.