Medical Front Office Specialist – Countryside/ Trinity

Position Summary

The Front Office Specialist serves as the first point of contact for patients, delivering excellent customer service while managing scheduling, patient registration, insurance verification, and payment collection. The Front Office Specialist supports both patients and clinical staff by maintaining accurate records, coordinating communication, and ensuring a smooth and positive patient experience from check-in through check-out, while adhering to all compliance and confidentiality standards.

Education and Training

High School Diploma or GED. One year of experience working at the front desk of a medical front office or similar role. Experience with patient scheduling systems (ECW and Phreesia) and registration procedures preferred.

Skills

• Working knowledge of: Patient scheduling software, patient registration & scheduling, insurance verification and basic billing procedures, data entry and database management, office equipment (scanners, fax machines, and copiers).
• Understanding of: Customer service best practices in a healthcare setting.

Principal Duties And Responsibilities

• Welcome patients, families, and visitors in a professional and courteous manner and verify the purpose of the visit.
• Answer telephone calls, provide information, screen and route telephone calls to the appropriate person or department.
• Schedule patient appointments.
• Cook up communication with referring physicians and health-care facilities.
• Verify patient insurance eligibility and benefits and obtain required authorizations prior to patient visits.
• Perform the patient check-in process that includes: Obtain, verify, and update patient demographic information including contact information, Verify and update insurance information and benefit changes in the practice management system, Ensure completion of the automated check-in process, when applicable, Ensure patients sign required patient check-in documents, Ensure that signed patient documents are filed within the medical record, Ensure that required authorizations are received and filed.
• Confirm that required authorizations are received and filed.
• Collect co-payments, deductibles, co-insurance, and any outstanding balances prior to the patient being seen by provider.
• Perform the patient check-out process that includes: Scheduling follow-up appointments and diagnostic tests ordered during the visit, Remind the patient of the importance to keep follow-up appointments and to complete ordered diagnostic tests, Collect payments, including co-payments, deductibles, co-insurance, and any outstanding balance amounts for any additional services that were rendered, Provide receipts for all transactions.
• Perform end-of-day reconciliation process, including balancing and reporting daily receipts, as assigned.
• Perform administrative and general office functions, including but not limited to copying, filing, faxing, and data entry.