Medical Front Office Receptionist, Cardiology (Dallas, TX)

About the role

We are seeking a reliable and service-oriented Front Office Receptionist to join our esteemed cardiology practice, Connected Cardiovascular Care Associates, in Dallas, Texas. This is an excellent opportunity to be part of a collaborative and patient-centered team with a schedule supportive of work/life balance.

Responsibilities

• Greet patients and provide a welcoming experience at check-in and check-out
• Collect and verify patient information for billing and insurance purposes
• Answer, screen, and direct incoming phone calls; the daily call volume is in excess of 300 inbound calls per day
• Schedule and confirm patient appointments
• Notify clinical staff of patient arrivals
• Verify insurance eligibility and benefits via web portals and phone
• Process incoming referrals and complete insurance authorizations for office-based testing (including cardiac stress test, CTs, ultrasounds, etc)
• Cover incoming calls and answer questions regarding patient appointments, insurance, and other administrative matters
• Coordinate follow-up testing and explain test instructions to patients
• Collect patient payments, including co-pays, deductibles, and outstanding balances
• Clearly communicate patient payment responsibilities
• Maintain accuracy in patient records and documentation
• Perform additional administrative duties as assigned

Qualifications

• High school diploma or equivalency required
• Minimum one year of experience working in a medical front office role
• Understanding of insurance coverage, including co-pays, deductibles, and co-insurance
• Proficiency in MS Office
• EMR experience required; E-Clinical Works (eCW) preferred
• Knowledge of medical office management systems and procedures
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent written and verbal communication skills
• Professional, service-oriented demeanor and social perceptiveness
• Valid driver’s license and reliable transportation required

Benefits

• 401(k) with matching*
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Disability and Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

*401(k) Retirement Plan – Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can begin contributing after six months of employment, with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and 50% on the next 2%, fully vested from day one.

Schedule

Monday–Thursday: 8:00 AM – 5:00 PM, Friday: 8:00 AM – 3:00 PM. No weekends, holidays, or after-hours requirements

Travel between Dallas and Rockwall locations is required as needed.