Medical Front Office Receptionist

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services. Our mission is to provide accessible holistic patient-centered care, empowering our community to achieve the highest quality health and well-being. Our vision is to foster healthy people in healthy communities.

Benefits

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

Responsibilities

• Provide excellent customer service to visitors, patients, and staff in person and over the phone.
• Manage patient registration and eligibility of insurance.
• Connect the uninsured and underinsured with enrollment services.
• Manage medical appointments and providers' schedules.
• Collect and process accurate payments from individual patients.
• Support the organization as needed.

Requirements

• High school diploma required; Associate degree preferred.
• A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience.
• Bilingual in Spanish is preferred.
• Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years and no more than two at-fault accidents in the last three years.
• Must maintain a valid Arizona driver’s license during employment and be insurable under NATIVE HEALTH’s liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record and a current (within 12 months) Tuberculosis (TB) skin report at the time of employment, with annual updates for TB.
• Must obtain a First Aid/CPR Card within 90 calendar days of employment and maintain a valid CPR Card during employment.

Skills

• Excellent customer service skills.
• Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
• Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, and proficiency in Microsoft Office programs including Excel, Word, and Outlook.
• Able to use medical Electronic Health Records: Nextgen.
• Knowledge of privacy and confidentiality policies and regulations.
• Ability to work with people and make them comfortable about the release of personal, financial, and medical information.
• Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
• Ability to confirm private insurance benefits and determine associated co-pay requirements.
• Possess a positive attitude.

Pay

Starting Hourly Pay: $18.23