Medical Front Office Receptionist

We are seeking a friendly and organized Front Office Receptionist to join Addison Internal Medicine, a patient‑centered internal medicine practice in Dallas, Texas. This is an excellent opportunity to work in an outpatient environment with a schedule supportive of work‑life balance. The position manages a variety of front‑desk and administrative tasks in a professional, patient‑focused manner, creating a positive first impression by greeting visitors, checking patients in and out, answering phones, scheduling appointments, collecting payments, and ensuring smooth daily operations.

About Us

Internal Medicine Associates of Texas is a well‑established internal medicine practice in Dallas, Texas, providing comprehensive, patient‑focused care for adults. Our providers specialize in prevention, diagnosis, and management of acute and chronic conditions in a modern, supportive clinical environment. Our close‑knit team of physicians, advanced practice providers, medical assistants, and administrative staff work collaboratively to deliver exceptional, personalized care. We value teamwork, respect, and a positive, professional work culture. Learn more at www.imedtexas.com.

Responsibilities

• Greet patients and visitors, providing a professional and welcoming first impression.
• Check patients in and out, ensuring accurate collection of demographic, billing, and insurance information.
• Verify insurance eligibility, process referrals, and obtain prior authorizations as required.
• Schedule, reschedule, and confirm patient appointments in coordination with providers.
• Notify medical staff of patient arrivals and prepare charts/EMR records for visits.
• Collect co‑pays, deductibles, and outstanding balances; explain payment policies as needed.
• Answer, screen, and direct phone calls; respond to patient inquiries or route to the appropriate staff member.
• Maintain accurate patient records in the EMR system.
• Assist in maintaining front‑office supplies and equipment.
• Support quality‑improvement and process‑enhancement efforts.
• Establish and maintain positive relationships with patients, providers, and staff.
• Protect patient privacy and maintain HIPAA compliance.
• Perform other administrative duties as assigned to ensure smooth daily operations.

Skills and Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a front‑desk role within a medical or doctor’s office setting.
• Familiarity with insurance coverages, including co‑pays, deductibles, and co‑insurance.
• Bilingual candidates preferred.
• Proficiency in Microsoft Office applications.
• Experience with Electronic Medical Records (EMR) systems required; E‑Clinical Works preferred.
• Knowledge of medical office management systems and administrative procedures.
• Strong time‑management skills with the ability to multitask and prioritize effectively.
• Service‑oriented with excellent social perceptiveness.
• Excellent written and verbal communication skills.
• Strong organizational and planning abilities.

Schedule

Monday through Friday, 8:00 AM – 5:00 PM. No weekends, holidays, or after‑hours work.

Benefits

• 401(k) with matching (100 % match on the first 3 % of contributions, 50 % match on the next 2 %). Immediate vesting.
• Medical, dental, and vision insurance.
• Flexible Spending Account.
• Disability and life insurance.
• Paid time off.
• Employee Assistance Program.

99 Healthcare Management is a Dallas‑based physician practice management company that provides oversight and support for all administrative functions, including human resources, accounting, marketing, provider credentialing, and revenue‑cycle management for a variety of specialties.