Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Chesterfield, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and business side of our center, making a meaningful impact on every patient’s care experience even before they leave the waiting room.

Schedule

Weekdays (7am to 4pm OR 10am to 7pm)

Pay

$18–$19/hour (pending experience)

Benefits

• Start Strong: Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and details about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• High School Diploma/GED required
• 1 year of front desk experience
• 1 year of medical office experience

Preferred Qualifications

• Health care experience
• Previous therapy experience
• 1 year of outpatient (OP) experience