Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Cumming, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Qualifications

• Insurance Verification Experience is preferred
• 1 Year of Scheduling Experience is preferred
• Customer Service Experience is preferred

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of medical terminology and procedures

Benefits

• Eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year

Pay

Starting at 16/hr (pending experience)

Schedule

Varies - Monday/Friday (12:30pm to 5:30pm) and Wednesday (1:00pm to 6:00pm)