Medical Front Desk - Ridgefield - Evenings

Vancouver Clinic is looking for a Front Desk Representative to join our team at our Ridgefield location. A friendly demeanor, great attitude, and the desire to make a positive impact on our patients are essential for success in this role.

Responsibilities

• Provide excellent customer service to patients by welcoming and greeting patients and their families
• Collect co-pays and obtain and complete insurance information
• Answer phone calls and schedule appointments
• Multitask and work well with others as part of a team in a fast-paced environment

Requirements

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience
• Minimum of 1 year of medical front office experience preferred
• Experience with Epic preferred
• Excellent phone skills and customer service behaviors
• Strong computer keyboarding skills
• Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, including vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment

Schedule

• Monday through Friday, 4:00pm to 8:00pm
• Full-time training period lasting approximately 4–6 weeks at the start of employment
• Evening differential of $3.00/hour after 5:30pm

Pay

Hiring range: $18.00/hour to $21.37/hour. Placement in the range depends on an evaluation of experience. Pay range: $17.31 - $24.24.

Benefits

• Medical, dental, and vision insurance
• Life insurance and AD&D
• Long-term disability
• Health savings account and flexible spending account
• Employee assistance program
• Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan with employer matching contribution up to 4%

Eligibility for benefits begins on the first of the month following one month of employment. Compensation packages and time off programs vary based on factors such as department, position type, primary work state, and FTE.

Location: 5515 Pioneer St, Ridgefield, WA 98642