Medical Front Desk Representative

Location: Acworth, GA (In-Person) • Full-Time

About the role

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.

Responsibilities

• Greet patients, check in/out, and maintain a welcoming front office environment
• Schedule appointments, manage calendars, and confirm visits
• Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)
• Collect copays/self-pay payments and provide receipts
• Maintain accurate patient demographics, documentation, and forms in the EHR/PM system
• Communicate with insurance companies and assist with resolving coverage and claim-related issues
• Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information
• Follow HIPAA compliance standards and protect PHI at all times

Requirements

• 2+ years of medical front desk / patient access experience
• Hands-on experience with insurance verification
• Strong understanding of HIPAA and PHI privacy rules
• Familiarity with medical coding basics (CPT/ICD-10 terminology)
• Strong communication and customer service skills
• Reliable, detail-oriented, and able to multitask
• Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)

Preferred Qualifications

• Behavioral health / mental health clinic experience
• Prior authorization and claim follow-up experience
• Payment processing experience (copays/self-pay, refunds)
• Bilingual a plus

Benefits

• 401(k)
• 401(k) matching
• Paid time off
• Medical

Schedule

Monday–Friday (hours to be discussed)