Medical Front Desk Receptionist

Work Type: Full-Time | Non-Exempt

About the role

As our Medical Front Desk Receptionist, you are the welcoming face and voice of our practice. First impressions matter, and your goal is to make every patient feel valued, heard, and cared for from the moment they walk through our doors. We are looking for an organized and compassionate professional who thrives in a fast-paced environment, masters administrative workflows, and takes pride in delivering a seamless, high-touch patient experience.

Practice Introduction

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 29 physicians, including 19 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model. Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Responsibilities

• Greet patients professionally, manage digital intake/check-out processes, collect co-pays/balances, and maintain a clean, welcoming reception area
• Schedule appointments accurately, verify insurance coverage, prep charts, and secure required referrals prior to visits
• Maintain precise EMR records, manage incoming calls and emails, and strictly protect patient privacy (HIPAA)
• Collaborate closely with clinical staff to optimize patient flow and keep front desk inventory stocked and organized

Required Skills & Abilities

Sharp organizational skills with proven ability to multi-task, manage EMR charting, and stay composed in a fast-paced environment; exceptional written and verbal communication skills; dedicated to providing warm, professional service to patients, families, and staff; a dependable team player willing to work flexible hours (including occasional Saturdays) and travel to regional office sites as needed.

Experience & Qualifications

High school diploma or equivalent required; proven experience in a front desk or administrative role within a medical office setting is highly preferred; familiarity with HIPAA regulations and medical privacy practices is preferred.

Pay

$16.00 - $24.00 per hour

Benefits

• Paid time off
• Medical, dental, vision
• Retirement plan

Schedule

Flexible hours, including occasional Saturdays; may require travel to regional office sites.