Medical Front Desk Receptionist

Benefits

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Completing patient intake forms and documentation.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Schedule follow-up appointments and provide the patient their patient plans.
• Reconcile the nightly deposit as per policy.

Required Skills/Abilities

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Able to maintain accurate records
• Able to enter and maintain data in various company software programs
• Knowledge of company’s policies and procedures
• Knowledge of modern office equipment, troubleshooting, practices, and procedures
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail

Education And Experience

• High school diploma or equivalent
• Previous medical office or receptionist experience preferred
• Familiarity with insurance information verification
• Sliding fee scale competency
• CPR or ability to obtain
• Physical Requirements: Sitting in a normal seated position for extended periods of time, Reaching by extending hand(s) or arm(s) in any direction, Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard, Communication skills using the spoken word, Ability to see within normal parameters and hear within normal range, Ability to move about