Medical Front Desk Receptionist

About the role

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state‑of‑the‑art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities. Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence‑based practices that empower patients on their healthcare journeys. Location: Mt. Sinai, NY (Long Island).

Responsibilities

• Daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co‑pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures.
• Perform tasks as assigned for special projects.

Requirements

• High School diploma with at least 2 years of patient‑facing reception experience.
• Bachelor’s Degree preferred.
• 1 year of EMR experience (preferred).

Skills

• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.

Pay

Salary: Starting at $22 per hour.

Benefits

• Health Insurance on day 1
• Dental
• Vision
• Life Insurance
• Short‑ and Long‑term disability
• 401k Plan
• PTO
• 8 paid holidays (2 floating)

Schedule

Hours: 4/10 hr shifts Monday‑Thursday, RDO Friday (between 7:30 am‑6 pm).