Medical Front Desk Receptionist

About the role

We're looking for great people to join our team. We're looking for individuals who are passionate about providing exceptional customer service and who maintain a positive, friendly attitude and mindset each and every day.

Responsibilities

• Greets, engages, and communicates well with patients and their families while providing an excellent customer service experience.
• Collaborates with clinical staff and other offices to ensure a seamless patient experience.
• Serves in check-in, check-out, and medical record roles.
• Responds to phone inquiries in a timely and professional manner.
• Performs insurance eligibility and benefits verification.
• Appointment scheduling, reminders, and confirmation; assesses schedule for optimal patient flow.
• Maintains accurate and up-to-date demographic and clinical data utilizing EMR and information systems while ensuring confidentiality.
• Collects copays and payments on account.
• Manages office supplies, equipment, and inventory.
• Provides administrative support to management staff as required.
• Maintains an organized and clean reception area.
• Performs other clerical and administrative tasks as needed.

Qualifications

• Excellent people skills and communication skills with great eye contact and a clear and pleasant voice.
• Neat, well-groomed, professional appearance; body art covered, earrings only preferred.
• Detail-oriented, able to multitask and work in a fast-paced environment.
• Reliable and punctual attendance.
• Strong problem-solving, time management and organizational skills.
• Knowledge of medical terminology, insurance verification and eligibility preferred but not required.
• Strong computer and typing skills; learns quickly; experience with electronic medical records preferred.
• Understanding of confidentiality and handling sensitive patient information.

Benefits

• Vacation/PTO Leave.
• Sick Leave,
• Medical Insurance.
• 401k Retirement Plan.
• FSA/HSA options.
• Paid Holidays.
• Supplemental Options (Dental, Vision, Life, Disability, etc.).
• Uniforms.
• CPR Certification.

About Allergy & Asthma Affiliates

For over 40 years, Allergy & Asthma Affiliates (Drs. Ellenburg, Frazier, Singer, & Ellenburg) has been serving East Tennessee by providing allergy, asthma, and immunology care. As a stable and growing practice, our goal has always been and will remain to deliver high-quality medical services for our patients. We have an excellent culture and family-oriented environment that is made possible by our dedicated physicians and staff.