Medical Front Desk (CMA/LPN/EMT)

Basic Function

Communicate and interact effectively with a wide variety of personnel and patients. Under general supervision, the Clinical Support Team is responsible for assisting the Physician, Physician Assistant (PA, PA-C), or Nurse Practitioner (NP, FNP) in support of medical care provided in the specialty of Urgent Care and Occupational Medicine.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Include But Not Limited To)

• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, patients, and staff members professionally.
• Perform selected duties within the scope of practice.
• Maintain and perform all required quality control and compliance measures put in place by CRH Healthcare.
• Maintain equipment for use in a clean and safe condition.
• Prepare and maintain exams and treatment rooms with necessary instruments.
• Prepare patients for examination and treatment.
• Be thorough and accurate in documentation of patient complaints, vital signs, current medication, and allergies.
• Initiate care of the patient before the provider on duty’s exam according to standing orders.
• Perform lab tests as directed by the Physician, PA, or NP.
• Administer medications, including by mouth (PO), SQ injection, IM injection, intradermal injection, eye drops, ear drops, and/or topical when ordered by a CRH licensed provider.
• Requires ability to perform venipuncture per policy and apply dressing as instructed.
• Follows proper procedure for the performance of Occupational Health services, where applicable.
• Follows proper procedures for the collection of radiographic images, where applicable.
• Perform direct patient care as instructed by the Physician, PA, or NP.
• Absorb and administer patient consent forms as instructed.
• Absorb and administer wound care as instructed.
• Absorb and administer patient discharge instructions as instructed.
• Assure patient as needed; allay fears and answer questions as necessary.
• Exhibit cooperation and a positive attitude toward other hospital departments and physicians’ offices.
• Follow the procedure for authorized medication administration and narcotic control.
• Communicate questions about the appropriateness of medical care through a chain of command as needed.
• Make suggestions to improve work methods.

Job Requirements

• Graduate of an accredited school for Medical Assistant, certification preferred.
• Licensed Practical Nurses, Emergency Medical Technicians, Basic Machine Operators, and Radiologic Technologists are required to be a graduate of an accredited school with applicable current State licensure.
• Current American Heart Association BLS certification.
• Reliable transportation to commute to assigned regional offices.
• Ability to work independently, as part of a team, and with patients in a high-paced facility.
• Ability to escort or transport patients by wheelchair when appropriate.
• Ability to work all shifts including day, evening, and weekend hours as needed.
• Basic computer skills, including Microsoft Word and Excel.
• Detail-oriented with excellent interpersonal communication skills.
• Experience Prefer a minimum of 1-2 years in an outpatient/clinic setting.