Medical Foster Coordinator - Pima Animal Care Center

About the role

Pima Animal Care Center (PACC) is seeking a Medical Foster Coordinator to join our shelter clinic team. The role involves overseeing and supporting the daily operations of adoption, foster, and other placement programs, ensuring effective workflows and positive customer experiences.

Responsibilities

• Oversees and supports the daily operations of adoption, foster, and/or other placement programs, ensuring effective workflows and positive customer experiences;
• Provides leadership and front-facing management of placement supervisors and counselors, offering guidance, training, and support to enhance team performance and efficiency;
• Delivers exceptional customer service across multiple channels by assisting adopters, fosters, and rescue partners with inquiries, matchmaking, and placement guidance;
• Utilizes data tracking and analytics to assess program performance, identify trends, and develop data-driven strategies to improve placement outcomes;
• Prepares and presents reports on placement activities, program success, and areas for improvement;
• Provides specialized animal handling for dogs with varying behavioral backgrounds, utilizing appropriate techniques to ensure safety and assess behavior to support safe placements, addressing the individual needs of each animal;
• Provides informed placement recommendations for dogs, including those with behavioral or medical challenges, and participates in euthanasia decision discussions by assessing placement options while prioritizing public safety, animal welfare, and shelter capacity;
• Provides ongoing support and education to fosters and adopters, including resources on animal care, behavior, and integration into homes;
• Supports the coordination of placement-focused events, including adoption and foster promotions, community engagement events, and off-site adoption opportunities;
• Maintains accurate records of animal placements, communications, and interactions in the shelter database to ensure transparency and tracking of outcomes;
• Aids in the development and implementation of strategies to increase placements, including targeted promotions, marketing campaigns, and community outreach;
• Collaborates with internal teams, including medical, Animal Protection Services, and shelter operations, to ensure animals are prepared for placement and their needs are met;
• Ensures compliance with shelter policies and procedures, including safety protocols and personnel responsibilities.

Requirements

• Bachelor's degree from an accredited college or university with a major in public or business administration or a field closely related to the program area, as determined by the appointing authority AND two years of progressively responsible program administration experience or experience directly related to the nature of the program. (Relevant professional level experience and/or education from an accredited college or university may be substituted.)
• Three years of experience with Pima County as an Animal Care Technician or Animal Care Field Officer.
• One year as an Animal Care Placement Supervisor.

Preferred Qualifications

• Minimum three (3) years experience working or volunteering in a veterinary clinic setting.
• Minimum three (3) years experience working or volunteering with dogs and cats with medical conditions.
• Minimum three (3) years experience working in a sales, recruitment, or outreach position.
• Minimum two (2) years experience in a leadership role.