Medical Examiner Service Administration Assistant (Internal Vacancy)

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. Applications from external candidates will not be reviewed.

About the role

The Medical Examiner Service is seeking a motivated and efficient Administration Assistant with a resilient yet compassionate nature. The post holder will provide administrative support to the Medical Examiner team, ensuring Medical Certificates of Cause of Death for community deaths are issued in line with departmental, regional, and national policy. Working closely with Medical Examiner Officers and Medical Examiners, you will gain insight into patient journeys within the health system and help support bereaved families.

Responsibilities

• Support Medical Examiner Officers and Medical Examiners with administrative duties related to death reviews.
• Prepare and process Medical Examiner documentation, scan medical certificates to the registrar, and handle necessary documents to and from the Coroner’s Service.
• Support bereaved families by addressing phone enquiries, explaining the Medical Examiner service, and outlining the support they will receive.
• Ensure all relatives receive a bereavement pack with supportive literature.
• Liaise with medical staff at all levels to ensure timely completion of Medical Certificates of Cause of Death and cremation papers.
• Maintain comprehensive data on all deaths reviewed by the service using Microsoft Excel spreadsheets.
• Provide administrative support to Medical Examiner Officers in running the office environment.
• Liaise with external providers (GP practices, community hospitals, hospices, Coroner Service) to ensure accurate MCCDs and fully completed referrals are submitted for prompt medical examiner review.
• Address issues with MCCDs or ME referrals by raising them with the appropriate stakeholder and chasing required amendments.

Our Values

Our Poppy’s Promise Commitment

We believe compassionate care sits at the heart of everything we do. Every team member—clinical or non-clinical—plays a vital role in ensuring patients, families, and colleagues are treated with dignity, empathy, and respect. We expect all staff to demonstrate compassion through their words and actions by:

• Listening attentively and communicating clearly and kindly.
• Recognizing individual needs, feelings, and circumstances.
• Ensuring every patient feels heard, respected, and valued.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information meaningfully, and respond to concerns with patience and understanding. By joining our team, you commit to upholding these values, embedding compassion in every interaction, every day.