Medical Equipment Technician

About the role

Medical Equipment Technicians play a critical role in helping patients safely transition care into their homes, long-term care setting, clinic or any location deemed necessary to service the patient. In this role, you’ll deliver, set up, and support respiratory and home medical equipment while educating patients and caregivers – ensuring comfort, safety and independence.

Responsibilities

• Develop and maintain knowledge of HME products, services, and applicable regulations
• Perform patient assessments and re-assessments to support appropriate ongoing care
• Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment
• Respond to patient equipment issues, including under emergency conditions when required
• Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE
• Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards
• Maintain home oxygen systems through scheduled patient visits
• Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required
• Process orders and complete documentation accurately and timely to support patient care and reimbursement
• Promote company services and products to referral sources, as appropriate
• Safely operate and maintain a company vehicle
• Participate in quality improvement initiatives and comply with all company policies and compliance program requirements
• Complete required compliance training and participate in on call rotation as scheduled

Requirements

High school diploma or equivalent required. Customer service, field-based, delivery, or healthcare experience preferred. One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience preferred. Senior level requires two (2) years of relevant experience, including one (1) year in a similar role. Valid and unrestricted driver’s license required.

Physical Requirements

Primarily field-based with daily patient home visits and occasional on-call coverage in assigned area around operation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Compensation based on experience, location and role level: $16-20 an hour. Total Rewards & Benefits Program includes comprehensive medical, dental and vision coverage (eligible first of the month following hire), 401(k) with company match, Paid Time Off Plans including 6 paid holidays, Employee Stock Purchase Plan, Paid Parental Bonding Leave, Short and Long-term Disability Insurance, Life and AD&D Insurance, Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), CVS Minute Clinic and Teledoc access, Spousal Advantage Reimbursement Plan, Identity Theft Protection and Legal Plan.

Qualifications

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com. In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

Benefits

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)

Schedule

Primarily field-based with daily patient home visits and occasional on-call coverage in assigned area around operation