Medical Equipment Technician

About the role

Medical Equipment Technicians play a critical role in helping patients safely transition care into their homes, long-term care setting, clinic or any location deemed necessary to service the patient. In this role, you’ll deliver, set up, and support respiratory and home medical equipment while educating patients and caregivers – ensuring comfort, safety and independence.

Responsibilities

• Develop and maintain knowledge of HME products, services, and applicable regulations
• Perform patient assessments and re-assessments to support appropriate ongoing care
• Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment
• Respond to patient equipment issues, including under emergency conditions when required
• Maintain home oxygen systems through scheduled patient visits
• Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE
• Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards
• Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required
• Process orders and complete documentation accurately and timely to support patient care and reimbursement
• Promote company services and products to referral sources, as appropriate
• Safely operate and maintain a company vehicle
• Participate in quality improvement initiatives and comply with all company policies and compliance program requirements
• Complete required compliance training and participate in on-call rotation as scheduled

Requirements

• A high school diploma or equivalent
• Customer service, field-based, delivery, or healthcare experience preferred
• One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience preferred
• Senior level requires two (2) years of relevant experience, including one (1) year in a similar role
• A valid and unrestricted driver’s license required

Total Rewards & Benefits

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Qualifications

• High School Diploma or equivalent
• Customer service, field-based, delivery, or healthcare experience preferred
• One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience preferred
• Senior level requires two (2) years of relevant experience, including one (1) year in a similar role
• A valid and unrestricted driver’s license required

Skills

• Knowledge of HME products, services, and applicable regulations
• Ability to perform patient assessments and re-assessments
• Strong communication and education skills
• Experience with home medical equipment and respiratory care
• Ability to respond to patient equipment issues
• Good physical stamina and ability to lift and move equipment
• Proficient in operating and maintaining a company vehicle

Benefits

• Comprehensive medical, dental and vision coverage
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on patient needs and company requirements.