Medical Equipment Setup, CSR

About the role

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD compliance, manage CPAP/RAD supplies, inquiries, and orders, follow up on missed mdINR appointments, manage the oximetry process, and complete all other tasks related to the functionality of the center.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner, including completion of all required documentation and patient instruction on safe and proper use of equipment.
• May also perform setup of oxygen equipment and other durable medical equipment (DME) in patients' homes.
• Cleans rental equipment when returned to the center, in accordance with policies and procedures.
• Maintains cleanliness and organization of warehouse/storage area.
• Monitors CPAP/RAD compliance reports and follows up with non-compliant patients.
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of specific supplies needed, and arranging shipment to the patient.
• Monitors mdINR compliance reports and follows up with non-compliant patients.
• Manages the center's oximetry process.
• Follows applicable company policies and procedures, including those in the Safety & Regulatory Manual (e.g., General Safety, OSHA, and Emergency Planning).
• Participates in on-call responsibilities for the center, with frequency depending on center size and number of employees sharing the responsibility.
• Represents the company through professional personal appearance and patient care activities.
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism.
• Requires use of a personal vehicle and a valid driver's license.