Medical Equipment Service Technician
About the role
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units. This is STERIS’ newest field division, focused on GI/Endoscopy low-temperature washers, sterilizers, drying and storage cabinets, and its products are closely tied to STERIS’ most prolific product line of washers and sterilizers. Come advance your career with us in this role!
Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc. are often successful. This is a safety-sensitive position.
Responsibilities
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
- Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
- Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
- The Technician will provide customers with information, pricing, and repair options.
- With management support, build relationships with Sales to drive customer experience and revenue opportunities; learn to identify sales opportunities in assigned territory.
- Provide support to various locations within assigned territory depending on the service agreements and customer needs.
Requirements
- High school diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
- Associate degree or related certifications in a technical/mechanical area, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
- Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into a multi-systems).
- Ability to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.
- Must be able to be compliant with hospital/customer credentialing requirements.
Benefits
- Base salary + incentive compensation program
- Company-provided vehicle + cell phone + laptop
- Hands-on training program
- Paid time off + 9 corporate holidays per year
- Excellent healthcare, dental, and vision benefits
- Healthcare and dependent flexible spending accounts
- Long/short-term disability coverage
- 401(k) with a company match
- Parental leave
- Tuition reimbursement program
- Additional add-on benefits/discounts
- Assessment and promotional opportunity after 18 months of service
Pay
The pay range for this opportunity is $55,250.00 – $71,500.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.