Medical Equipment Service Technician

About the role

The Equipment Service Technician is a remote-based customer-facing position at STERIS, focusing on medical equipment used in surgical procedures. This role involves troubleshooting, repairing, and maintaining STERIS and competitor equipment, as well as providing installation support.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete Preventative Maintenance (PM) performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and troubleshoot issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with sales to drive customer experience and revenue opportunities.
• Identify sales opportunities in assigned territory and provide support to various locations within the assigned territory depending on service agreements and customer needs.

Requirements

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver's license and ability to meet all required background and physical assessment elements to obtain and maintain vendor credentialing requirements.
• Ability to meet flexible schedules with potential overnight, early/late hours, and overnights based on customer and business needs.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows, email, navigation, mobile app, and ability to data input into a multi-systems).

Qualifications

• Associates degree or related certifications in technical/mechanical area, or competitive equipment training, or related military experience may be considered towards technical experience requirement.
• Ability to meet all required background and physical assessment elements to obtain and maintain vendor credentialing requirements.

Skills

• Experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc.

Benefits

Base Salary + OT + Incentive Compensation Program
Company Provided Vehicle + Cell Phone + Laptop
Hands-on Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Assessment and Promotional opportunity after 18 months of service
Pay range for this opportunity is $55,250.00 - $71,500.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed.

Pay

Pay range for this opportunity is $55,250.00 - $71,500.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed.

Schedule

This is a remote-based position with potential for overnight, early/late hours, and overnights based on customer and business needs.