Medical Equipment Driver & Customer Service (Phoenixville)

About the Company

Join a leader in home healthcare. At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

About the Role

We are seeking a dedicated Customer Service Technician to join our team at our new location in Phoenixville, PA (1308 Egypt Rd), scheduled to open October 2026. In this position, you are responsible for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, as well as providing instruction to patients and/or caregivers on proper use. You will also provide customer service over the phone and in-person to patients and referral sources.

Responsibilities

• Adhere to company policies and procedures regarding personnel protective safety equipment.
• Assist with updating the respiratory grid and be available for on-call assignments as needed.
• Complete all necessary delivery forms and paperwork, including invoices, work orders, manifests, logs, patient care instructions, and route sheets.
• Coordinate verification of Medicare, Medicaid, and private insurance coverage information.
• Deliver, set up, and maintain equipment at patient homes using a company or personal vehicle.
• Develop and maintain working knowledge of current products, services, and applicable governmental regulations.
• Educate patients and/or caregivers on the safe use and maintenance of delivered items.
• Maintain assigned company vehicle in a clean and safe working condition.
• Maintain a referral log and manage all aspects of intake, including answering phones, receiving faxes, collecting patient and referral source information, data input, printing tickets, assembling charts, and processing paperwork.
• Monitor office supplies and observe additional patient needs, reporting them during morning meetings.
• Prepare CMNs/SOPs for Sales Reps and document them on the tracking log.
• Prepare complete and accurate files for the Billing Department and tickets for daily routes.
• Provide service for walk-in patients and report equipment hazards or product incidents as required.
• Work cooperatively with location personnel to coordinate deliveries.
• Manage multiple tasks simultaneously and deal politely with patients and referral sources.
• Perform other duties as assigned.

Travel

• Travel via company or personal vehicle to patient homes for set-ups and recurring deliveries.
• Use of a personal vehicle may be required; all miles driven for company purposes are eligible for mileage reimbursement.

Requirements

• Employment is contingent on passing a background check (company-wide). Results will be assessed individually, considering the duties of the position, nature and timing of the offense, and evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in the state of residence with a clean driving record (when applicable for the position).

Qualifications

• Required: High school diploma or GED equivalent.
• Preferred: Experience with medical equipment, one year of related work experience, or knowledge of medical terminology.

Skills and Competencies

• Accurately perform simple mathematical calculations.
• Effectively communicate in English, both oral and written.
• Interpret various forms of communication (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Multi-task with attention to detail.
• Self-motivation, organization, time-management, and deductive problem-solving skills.
• Work independently and as part of a team.

Technical Abilities

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications: Outlook, Word, and Excel.
• Office equipment: fax machine, copier, printer, phone, and computer/tablet.
• Mechanically inclined for repair and troubleshooting of equipment.
• Demonstrate loading, unloading, and proper tie-down procedures for transported cargo as per company policy.
• Understand the use of all applicable home respiratory equipment and supplies.

Physical Demands

• Lift and carry office equipment at times.
• Requires sitting, walking, standing, talking, and listening.
• Requires close vision for small print on computers, tablets, and paperwork.
• Requires lifting (minimum of 65 pounds) and transporting patient equipment.
• Requires contact with patients and equipment with potential exposure to contagious pathogens.
• Requires driving a company or personal vehicle for the majority of the workday.
• Compliance with Rotech Respiratory Protection & N95 Mask Fit Testing Policy, including medical evaluation, fit testing, and annual recertification.
• Keep face clean-shaven to ensure N95 mask face-seal protection per OSHA guidelines.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.