Medical Equipment Delivery Driver

About the role

Job Title: Medical Equipment Delivery Driver
Reports To: Field Service Team Lead
Location: Northern California Region
Business Unit: Field Services
Role Summary: We are looking for a dedicated, service-oriented professional to join Enovis as a Medical Equipment Delivery Driver. This role focuses on serving the Northern California Region. As a Consignment Service Technician, you will play a key role in ensuring the timely, accurate, and safe delivery, stocking, and management of company products.

Responsibilities

• Appropriately manages assigned territory in order to achieve service goals.
• Process all orders in a timely and accurate manner.
• Maintain inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Perform routine evaluation of customer clinic needs and work with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy.
• Achieve operational targets/metrics, collaborating with Sales and Operations to overcome challenges.
• Assist in troubleshooting and resolving issues that arise at consignment locations.
• Effectively communicate with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
• Support new account launches, including initial in-servicing and managing key customer relationships.
• Evaluate workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives.
• Develop and maintain thorough knowledge of Enovis healthcare solutions and product to support customized programs for customers.
• Develop and maintain professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both Enovis and Surgi-Care.
• Adhere to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of experience with inventory and/or customer service required.
• General working knowledge of customer service-related practices required.
• Experience with inventory management software and/or order processing systems preferred.
• Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.
• Must possess a valid Driver’s License and current automobile insurance.
• Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.
• Required to travel up to 95% of the time.
• Must be willing to travel to various local clinic sites, using company-provided vehicle, upon request as dictated by territory.

Qualifications

• Frequent lifting and moving up to 60 pounds.
• Regularly required to stand, walk, and talk or hear.
• Frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Frequent deskwork requiring sitting, walking, using phone and computer.

Skills

• Customer service skills.
• Inventory management.
• Order processing.
• Vehicle operation.
• Communication skills.
• Problem-solving skills.
• Continuous improvement mindset.
• Knowledge of DME and orthopedic products.

Benefits

We Offer a Comprehensive Benefits Package That Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

Pay

Commensurate with experience.

Schedule

Nightly shifts.