Medical Equipment CSR (Prescott Valley, AZ)

About the role

Join Our Team as a Medical Equipment Customer Service Representative in Prescott Valley, AZ! Are you compassionate, detail-oriented, and ready to make a difference in patients' lives? We are seeking a dedicated Medical Equipment Customer Service Representative to be the friendly, efficient first point of contact for our patients and referral sources. This full-time role offers an opportunity to work in a fast-paced, patient-centered environment where your organizational skills and medical knowledge can truly shine. If you thrive in helping others and want to be part of a mission-driven team improving lives at home, we want to hear from you!

Responsibilities

• Serve as the friendly, efficient first point of contact for patients and referral sources.
• Provide compassionate, detail‑oriented customer service.
• Manage insurance verification and documentation.
• Handle multiple tasks simultaneously in a quick‑moving office setting.
• Lift and carry equipment weighing at least 35 lbs.
• Make home deliveries and drive company vehicles as needed.
• Maintain organizational prowess with attention to detail.

Skills

• Strong verbal and written communication skills.
• Ability to work collaboratively and independently.
• Proficiency with Microsoft Office, email communication, and office equipment.
• Organizational skills with attention to detail.
• Ability to manage multiple tasks simultaneously.
• Experience in the home healthcare industry, medical billing, or patient intake (nice to have).
• Familiarity with insurance reimbursement processes and medical terminology (nice to have).
• Prior work with durable medical equipment or respiratory services (nice to have).

Requirements

• Valid driver’s license with a clean driving record (when applicable).
• Ability to lift and carry equipment weighing at least 35 lbs.
• Comfort working in a fast‑paced environment.

Qualifications

• High school diploma or GED required.
• One year of related work experience in healthcare or administrative roles preferred.

Pay

$20 - $21 per hour depending on related experience, plus bonus opportunity!

Schedule

Full Time: Monday through Friday from 8am‑5pm