Medical Equipment and Supply Specialist - Continuum of Care

Job Summary

Acts as a liaison between employees, providers, payers, customers, and other health care providers to obtain necessary documentation and process orders for medical equipment and supplies.

Primary Responsibilities

• Obtains and interprets medical documentation, compares documentation with insurance coverage criteria, and creates orders to provide medical equipment and supplies.
• Verifies patient insurance eligibility/benefits and communicates financial responsibilities to patients, caregivers, and other health care providers.
• Reviews, obtains, and logs appropriate medical documentation that supports the reimbursement of equipment/supplies.
• Performs accurate data entry into the operating system and processes orders for appropriate equipment/supplies to ensure delivery and correct billing.
• Communicates with patients, employees, payers, caregivers, and other health care providers on the status of orders.
• Collects payments from patients for coinsurance, copays, and self‑pay items.
• Obtains written orders and prior authorization for appropriate equipment/supplies.
• Ensures compliance with Medicare, Medicaid, and accreditation standards.
• Works in a constant state of alertness and in a safe manner.
• Performs other duties as assigned.

Education and Experience

• High School diploma/GED or 10 years of work experience.
• Two years of relevant experience.
• No professional license or certification required.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lb.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for near (≤ 20 in) and far (≥ 20 ft) distances, and to identify and distinguish colors.
• Frequent use of hearing and speech to share information orally; ability to hear alarms and malfunctioning machinery.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lb.
• Rare climbing.

Schedule

40 hours per week on the day shift.