Medical Education Program Specialist

About the role

The Medical Education Program Specialist is responsible for planning and executing assigned medical education programs for the breadth of Penumbra’s product lines and applicable therapies. This role requires ensuring all programs and events are completed in compliance with all legal, regulatory, and HCC policies.

Responsibilities

• Medical Education Program Planning
• Careful selection of meeting space, lodging, restaurants/catering, etc. and complete site assessment for routine medical education programming to ensure suitable educational environment.
• Create course registration and manage attendee logistics, collaborating with third party travel contacts.
• Partner with product team to support marketing messaging that reinforces the clinical benefits of company devices and therapies.
• Collaborate with product team to ensure that the appropriate marketing material, product, and models are included with careful consideration of the program’s intended educational focus.
• Prepare and maintain inventory list of all necessary course materials where needed.
• Medical Education Program Execution and Follow-up
• Travel to and support medical educational events across the nation, set-up and teardown equipment stations and interact with participants and faculty during medical education events.
• Collaborate with Medical Education operations specialist and coordinator to confirm shipment of marketing material, product, and models to medical education event.
• Communicate regularly with designated sales team, marketing team, and other medical education team members.
• Develop and foster relationships with customers through professional and timely communication (verbal and written).
• Monitor training programs and make recommendations for process improvements.
• Attend scientific conferences and tradeshows to manage fellows’ courses and hands-on workshops as needed.
• Ensure proper follow-up of sunshine reporting, payments and reimbursements through collection of necessary information and collaboration with Legal & Compliance.
• Medical Education Process Compliance
• Partner with marketing managers and sales management to organize programs by referring to the medical education planning guide and the Medical Education Request Form.
• Work to continuously improve the medical education processes by working with other medical education specialists and operations specialist.
• Maintain knowledge of therapies, products and business strategies.
• Aid and train designated sales team on medical education processes.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

Requirements

• Bachelor's degree with a minimum of 1-3+ years of related experience or equivalent combination of education and experience.
• Experience working in a professional education environment, coordinating, organizing and facilitating training, and/or facilitator in adult learning principles.
• Understanding of HCP interactions, compliance programs and medical procedures / practices/ products preferred.
• Medical device, pharmaceutical, biotech, or other regulated industry experience desired.

Qualifications

• Strong oral, written and interpersonal communication skills.
• High degree of accuracy and attention to detail.
• Proficiency with MS Word, Excel, PowerPoint and other standard office tools required.
• Excellent organizational, time management and prioritization skills.
• Ability to interact with physicians and healthcare professionals in a professional manner.
• Willingness and ability to work on site.
• Potential exposure to blood-borne pathogens.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Benefits

• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).