Medical Director, Transitional Case Management

What You’ll Do

Join Our Team as a Medical Director for Transitional Case Management.

Responsibilities

• Transitional Case Management Program Leadership: Drive the evolution of our transitional case management program, ensuring we deliver measurable outcomes for members navigating high-risk care transitions, including hospital discharge, post-acute care, and movement between care settings. This involves setting the clinical vision, working with cross-functional teams to bring that vision to life, guiding program design and iteration, establishing and refining clinical protocols and escalation pathways, enabling staff training, and tracking key performance indicators. Work closely with our technology and product teams to ensure our transitional care tools reflect current clinical evidence and meet the needs of our member population.
• Frontline Care Team Support and Clinical Collaboration: Serve as a clinical resource for our frontline care team, providing education, guidance, and direct collaboration to support quality care during transitions. This includes participating in case conferences, offering clinical expertise for complex or escalated situations, particularly around discharge planning, care coordination, and post-acute needs, and partnering with our Oncology APPs, Nurse Navigators, and Community Health Workers on challenging cases. Contribute to care team education through structured training sessions, clinical updates, and ongoing feedback. Help our team stay current on evolving transitional care standards and ensure clinical practices across the organization are grounded in evidence and aligned with member needs. Conduct virtual visits with our members.
• Special Projects and Strategic Initiatives: Lead and contribute to strategic initiatives across the organization, including developing and maintaining clinical protocols for care transitions, supporting efforts to reduce avoidable readmissions and emergency utilization, and representing Thyme Care in external meetings with payers, health systems, and post-acute partners. Contribute to how Thyme Care is positioned in the broader oncology and value-based care landscape. Support the development of clinical content and responses to external clinical questions as they arise.

What Leads To Success

• People-first: Thyme Care’s mission and members matter to you deeply.
• Experience: At least 3 years of clinical experience caring for oncology patients after fellowship training and being board certified in medical oncology. Experience with transitional care management programs, care transition protocols, or reducing avoidable readmissions and emergency utilization in an oncology or complex care population is preferred.
• Organized: Skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator: Decisive and articulate, but always start by listening, and build rapport and excellent working relationships with members and colleagues.
• Comfort with ambiguity: Understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies: Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in using and learning new technology is vital.
• Identify priorities and take action: Know how to identify and prioritize a member's needs and do what it takes to address urgent needs.

Our Values

• Act with our members in mind
• Move with purpose
• Seek diverse perspectives

Salary Range

The salary range for this role, if filled within New York City, is $246,500-$290,000. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees.