Medical Debt Collections Call Center Agent
Job Summary and Qualifications
This Work from Home position requires that you live and perform the duties of the position within 60 miles of an HCA Healthcare Hospital. The schedule is a Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday, or Thursday from 11am-9pm CST, and 1 Saturday per month from 9:00 AM - 3:00 PM CST.
Duties and Responsibilities
- Refer calls/accounts to appropriate parties based on customer inquiries.
- Spend 90% of your day on the phone.
- Identify problem accounts and escalate as appropriate.
- Update the patient account record to identify actions taken on the account.
- Work with patients and guarantors to secure payment on outstanding account balances.
- Maintain minimum production standards.
- Achieve passing quality review scores per unit requirements.
- Produce acceptable unit collection volumes.
- Work within company attendance guidelines.
- Provide excellent customer service.
- Work with other team members and management in a professional manner.
Qualifications
- Previous Call Center experience preferred.
- Minimum one-year related experience preferred, preferably in healthcare.
- Experience with collections in healthcare revenue space is preferred.
- BILINGUAL is not required, but a plus.
Benefits
Work from Home offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
About HCA Healthcare
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
About Parallon
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
About HCA Healthcare Co-Founder
"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
Application Information
If you find this opportunity compelling, we encourage you to apply for our Collection Spec opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!