Medical Customer Service- Great Day 1 Benefits & Vacation Time!

This position requires open availability, including weekdays, evenings, and weekends. Applicants must be able to consistently work the required schedule. Shifts typically last 4 to 6 hours per day, 3+ days per week, and are confirmed early in the interview process.

About The Role

Every day, you will interact with donors and collect high-quality plasma that becomes life-changing medicines. You will report to the Plasma Center Manager and perform as a plasma donor screener and phlebotomist to support plasma center operations.

Responsibilities

• Answer phones and greet donors while ensuring donor and team safety.
• Screen new and repeat donors, record donor vital signs, and document finger stick results.
• Use the Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
• Work a variety of shifts, including Saturdays, Sundays, and holidays.

Requirements

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire work shift.
• Willingness to work evenings, weekends, and holidays.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift up to 5 lbs., occasionally lift materials up to 32 lbs., and rarely up to 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance.
• Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.

Qualifications

• 1 or more years of experience in a customer or patient-facing role is helpful.

Benefits

• Retirement benefits, including a 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Tuition reimbursement program.
• Paid volunteer time off.
• Company holidays and well-being benefits.
• Up to 80 hours of sick time per calendar year.
• New hires accrue up to 120 hours of paid vacation per year.
• Eligibility for short-term incentives.

Pay

Starting hourly wage: $16.00 (actual wage offered may vary based on state or local minimum wage requirements).

Schedule

Part-time, with shifts typically lasting 4 to 6 hours per day, 3+ days per week. Schedule flexibility and open communication about changes are prioritized.