Medical Coordinator - Vascular

Responsibilities

• Answer phones using approved scripting and assist patients promptly and professionally
• Routinely route clinical inquiries to appropriate providers or staff and communicate urgent needs immediately
• Register new patients and verify demographic and insurance information
• Process referrals and determine referral requirements based on insurance guidelines
• Schedule patient appointments, surgeries, and ancillary services
• Prepare and submit surgical documentation, postings, and required patient records
• Verify insurance eligibility and contracted coverage, complete pre-certifications and benefit forms
• Collaborate with insurance carriers, financial counselors, and clinical staff to obtain authorizations
• Enter and track provider orders through completion and follow up on outstanding results
• Perform daily charge entry with accurate CPT and ICD-10 coding or submit to coding as required
• Manage incoming and outgoing faxes and maintain accurate patient documentation
• Document cancellations, no-shows, and provide cross-coverage for administrative staff as needed

Qualifications

• High school diploma or equivalent; associate degree or higher preferred
• Experience in a medical office, patient registration, or referral coordination preferred
• Knowledge of insurance processes, including verification and authorization requirements
• Familiarity with EMR systems, patient portals, and office communication tools
• Strong telephone, written, and verbal communication skills
• Detail-oriented with strong organizational and multi-tasking abilities