Medical Call Center Rep

Medical Call Center Rep Summary

The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided.

Schedule

Mon – Fri 9:00am – 5:30pm
Rotating Saturdays 9:00am – 1:00pm

Pay

Pay Range: $20.50 – $23.50 per hour*

• *The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.

Benefits

• 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
• employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• voluntary flexible spending accounts and disability/critical illness coverage
• employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits

Required Qualifications

• Must have a minimum of a High School Diploma or equivalent.
• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Health Information, Medical Office or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.
• Experience working in a healthcare environment within reception or registration is a strong plus.
• Bilingual skills (English, Spanish/Portuguese) preferred.

Competencies

• High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
• Ability to maintain an organized work area and work collaboratively as a member of a team.
• Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
• Ability to handle confidential information in a professional manner.

Benefits

• 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
• employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• voluntary flexible spending accounts and disability/critical illness coverage
• employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits