Medical Call Center Representative

About the role

Join Chapa-De's Medical team as a Call Center Representative, where you'll help patients access Medical and Optometry services by answering incoming calls, scheduling appointments, checking eligibility, and connecting patients with their care teams. You'll provide courteous, compassionate service while helping ensure patient needs are addressed efficiently and accurately.

Responsibilities

• Answer high-volume incoming calls and address patient needs promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations and available same-day appointments.
• Check insurance and Medi-Cal eligibility and accurately update patient demographic information.
• Communicate with clinical teams regarding patient requests, prescription refills, scheduling needs, messages, and calls requiring further triage.
• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Applied knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• At least 1 year of demonstrated problem-solving experience with strong attention to detail.
• Effective communication skills and the ability to work successfully with a team in stressful situations.
• Ability to prioritize work, meet deadlines with minimal supervision, and familiarity with medical terminology.

Benefits

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match

Pay

Hourly Pay: $25.00–$26.00

Schedule

Monday–Friday, 8:00 AM – 5:00 PM

About Us

Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.