Medical Cadre Manager

About the Role

The Medical Cadre Manager supports the readiness, coordination, and functional oversight of National EMR’s Medical Support Team Cadre. This role ensures a mission-ready, compliant, and highly responsive medical cadre across all phases of the medical reservist lifecycle, including recruitment support, credential tracking, compliance, readiness, and response. The position serves as the primary steady-state point of contact for assigned Medical Support Team Reservists and maintains focus on Medical Support Team readiness and performance.

Education

• Bachelor’s degree in emergency management, public administration, public health, nursing, healthcare administration, or a related field is required.
• A master’s degree in a relevant field is preferred and may substitute for years of experience.
• Clinical education, licensure, or certification as a Registered Nurse, Paramedic, Advanced EMT, EMT, or other healthcare professional is strongly preferred.
• In lieu of a degree, five (5) years of progressively responsible experience in emergency management, workforce development, healthcare operations, clinical operations, or a related field may be accepted.

Experience

• Minimum of five (5) years of professional experience in emergency management, public health, healthcare operations, clinical operations, nursing, EMS, medical staffing, or a medical response role.
• At least three (3) years in a supervisory, lead, coordination, or program management role.
• Experience coordinating personnel, staffing, compliance, training, credentialing, deployment support, or operational workflows is strongly preferred.
• Registered Nurse experience is preferred.
• Candidates with strong EMS, paramedic, EMT, clinical operations, emergency management, or medical response experience may also be considered.

Required Certifications

• ICS 100 – Introduction to Incident Command Systems
• ICS 200 – ICS for Single Resources and Initial Action Incidents
• ICS 700 – National Incident Management Systems (NIMS) and Introduction
• ICS 800 – National Response Framework, An Introduction
• ICS 300 – Intermediate ICS for Expanding Incidents
• ICS 400 – Advanced ICS Command and General Staff – Complex Incidents

Responsibilities

• Understand and adhere to the National EMR Policies and Procedures Manual, Uniform Handbook, and Operations Manual.
• Foster a culture of safety, hazard identification, and reporting.
• Support the Reservist Coordination Unit in executing reservist program operations, with primary responsibility for Medical Support Team Cadre readiness, compliance, and coordination.
• Serve as the primary steady-state point of contact for assigned Medical Support Team Reservists, providing timely communication, guidance, and support related to readiness, compliance, training, and deployment preparation.
• Develop and streamline processes for identifying, qualifying, and assigning medical personnel to deployment and activation requests based on mission requirements, qualifications, licensure, availability, and operational need.
• Support the development and maintenance of medical cadre rosters for steady-state operations, surge response, shelter operations, task forces, incident management support, and other deployment needs.
• Perform other duties as assigned, including supporting non-medical cadre operations, special projects, emergency activations, staffing coordination, reporting, process improvement, and other operational needs.
• Generate staffing and compliance reports using division-specific systems (e.g., Salesforce, Cornerstone) to meet contract and leadership requirements.
• Lead ongoing and annual recruitment efforts to identify and recruit qualified talent for the Medical Support Team Cadre.
• Respond to Medical Support Team-related HelpDesk and hotline inquiries, providing timely assistance and resolution of personnel-related issues.
• Deliver year-round training, webinars, and just-in-time support to ensure Medical Support Team Reservists are prepared for steady-state and surge deployments.
• Maintain accurate performance and personnel records in Salesforce, including qualifications, deployments, certifications, licensure, and training history.
• Serve as a subject matter expert (SME) on staffing qualifications and regularly assess position requirements based on operational needs and lessons learned.
• Participate as a core member of the Incident Management Team (IMT); complete required training and serve during activations.

Requirements

• Adhere to acceptable standards of professional integrity and accountability in the workplace, and comply with all federal, state, and local laws, rules, and regulations.
• Provide proof of a valid driver’s license and driving record in good standing with no restrictions (subject to annual review).
• Demonstrate cultural competency and sensitivity to the service population’s socio-economic characteristics.
• Work collaboratively with staff, service providers, professionals, and clients.
• Maintain professional people skills and non-verbal communication skills.
• Communicate effectively in English, both verbally and in writing.
• Work in a fast-paced environment while maintaining composure and making decisions based on program and service population needs.
• Maintain intermediate to advanced computer literacy (specifically Microsoft Suite).
• Be detail-oriented and organized.
• Work effectively both independently and as part of a multidisciplinary team without intensive supervision.
• Utilize various communication systems (cellular, two-way radio, satellite, etc.) to provide situational awareness during responses.
• Perform physical activities such as extensive walking, stretching, bending, and occasionally lifting and/or exceeding 50 lbs.
• Work extended hours and/or non-traditional hours (e.g., weekends, evenings, holidays, in austere conditions).
• Be available for on-call duty and work flexible hours, including nights, weekends, and holidays, to support emergency response and deployment operations.
• Successfully pass a scheduled or spontaneous drug screening and background check.